Ministry of Christmas FAQ’s

When is the Ministry of Christmas open?

Santa is opening his doors on the following dates:

  • Sat 25th & Sun 26th Nov
  • Sat 2nd & Sun 3rd Dec
  • Sat 9th & Sun 10th Dec
  • Thu 14th & Fri 15th Dec
  • Sat 16th & Sun 17th Dec
  • Mon 18th Dec to Sat 23rd Dec
  • Christmas Eve
How much does it cost?

Each child ticket is £22.50. Bookings must be made and paid for in advance. One free adult is admitted in to the activity space with each child ticket purchased.

Do babies pay?

No. Babes in arms are free of charge and may accompany a sibling with a purchased ticket. Please remember that the activities will be aimed at older children and only children who have purchased a ticket will receive a gift. You are welcome to take a photograph of them with Santa.

Please note that the activity rooms are situated on the 1st & 2nd floor with no lift access, so prams must remain on the ground floor.

What happens if I’m late?

Because of the nature of the activity and to avoid disrupting the experience for other children we may not be able to admit latecomers. We will wherever possible attempt to move you on to an alternative session, if one is available.

What happens at The Ministry of Christmas?

Pre-booked groups will be led into Santa’s very own UK Centre of Christmas Operations (C.O.C.O), to help with a number of magical activities and games.

If you ask the elves nicely they might also tell you a few of the many secrets about how Father Christmas travels around the whole world in one night.

To avoid any queuing nonsense and to maximise fun, we will have a maximum of 20 children per session. These will then be further split into smaller groups as the children help the elves on their journey.

The experience promises to be bursting with traditional magic throughout and, what’s more, for each purchased ticket the child will leave with a traditional gift; or as Santa says “’Just a little something to keep you going until Christmas!”

How long will the children’s visit to The Ministry of Christmas last?

Each session lasts for 60 minutes. We ask that you arrive a maximum of 15 minutes before your session, and you will also have up to 15 minutes at the end of the session to make any purchases in the museum shop of for a refreshment stop etc. This helps us to give our elves time to prepare for the next group of children.

Do Grown-Ups pay?

Noooooooo! One adult is admitted in to the activity space for free with each child ticket purchased.

Additional adults will of course be granted entry to the venue, unfortunately they will only have access to the museum ground floor and not the activity rooms above. You are welcome to enjoy a drink and a snack in the Ragged School Café. This will allow everyone attending to be involved in the event and also ensures that each child has an extra-special Christmas experience.

Are all the performers DBS checked?

Yes they are.

Is there place to park prams?

Yes! There will be a buggy area on the ground floor. Please be aware that the activity rooms are on the first & 2nd floor. Due to the historical nature of the building, there is no step-free access beyond this, plus as there are narrow staircases we regret that buggies cannot be carried upstairs. We apologise in advance for any inconvenience that this may cause.

Is there a gift shop?

Yes indeed. A number of Christmas items have been hand-chosen by our Chief Elf to be sold in Santa’s Shop. Items on sale feature a range of traditional toys, books, treats and souvenirs.

Please note that all payments are cash only.

Will I get a photograph as part of my ticket price?

There will be no photographer present on the day however you are more than welcome to bring your own camera along to capture the experience.

Please note that any photographs taken can only be used for personal purposes and cannot be used commercially in any way.

No filming is allowed at any time during the experience.

Can I cancel or amend my booking?

We are afraid not. Because spaces are limited at the Ministry of Christmas once booked tickets cannot be cancelled or refunded. If you have a problem attending on your booked session we will do all we can to place you on to an alternative session but this cannot be guaranteed.

Is there Disabled Access?

Yes, but to the ground floor only. Due to the historical nature of the building, there is no step-free access beyond this. We apologise in advance for any inconvenience that this may cause.

If you have any special requirements or questions, please email us to see if arrangements can be made. We make every effort to accommodate every single child, so please don’t be put off – get in touch.

Who do I contact if I have any questions about my visit to Ministry of Christmas?

Please email info@ministryofchristmas.co.uk and one of our elves will respond promptly. If you need to contact us in an emergency please call 07510 903 523 and we will try to help as quickly as possible.

How do I book?

Simply click on the ‘Dates & Times’ icon on the website which will take you to a calendar of dates. Select your chosen date then follow the on screen instructions.

What age range is this suitable for?

No one knows their child better than you (and Santa!). We suggest that children between the age of 2 – 10 years old will get the most out of this experience. If however you wish to purchase a ticket for a child younger or older than this, we are more than happy to welcome them.

What time should I arrive for my booking?

The doors will open 15 minutes prior to the start of each session.

Please do not arrive much before this time as unfortunately we will be unable to admit you inside the museum.

Do I need to print my ticket?

No. You can simply show the confirmation email on your phone or tablet along with a form of ID on arrival.

Will I be in the same group as my friends?

We will have a maximum of 20 children per session. These will then be further split into smaller groups as the children help the elves on their journey.

Children under the same booking will be allocated into the same group. If your friends have booked separately for the same session, please email us all of the booking references along with the names of all children and we will endeavour to group you all together.

Are parents allowed to watch?

Absolutely. However, we can only allow one adult per child due to the space available inside.

All children must be accompanied by one adult and must remain under that adult’s supervision at all times.

Additional adults will of course be granted entry to the venue, unfortunately they will only have access to the museum ground floor and not the activity rooms above. You are welcome to enjoy a drink and a snack in the Ragged School Café. This will allow everyone attending to be involved in the event and also ensures that each child has an extra-special Christmas experience.

Is there a cafe at the Ragged School?

Yes there is! The Ragged School Museum has its own onsite café where light refreshments can be purchased.

As we’re sure you’ll understand the Elves are very busy wrapping presents for Santa so the café will not be serving hot meals during the experience.

Is there anywhere to leave my belongings while the activity takes place?

Yes! You will find plenty of space to leave coats, hats, scarves, toboggans and pet reindeer. However as Christmas is a very busy time for the elves we cannot be held responsible for any items left unattended.

Are there baby changing facilities?

Yes. We are also happy to warm milk for you if required.

Can I take photographs inside the experience?

You certainly can. Photos are not permitted during the activities, but you will have a special opportunity during your child’s meeting with Father Christmas. Please note that images taken may only be used as personal memories and not for any commercial purposes. Filming is not permitted.

Will my child get to spend time with Santa?

They certainly will! Santa features very heavily at the Ministry of Christmas. In order to make the experience as special as possible for each child the children will be split in to smaller groups of no more than seven children. Each group will take part in different activities and enjoy an audience with Father Christmas himself. During this time there will be an opportunity for each child to speak to Santa and pose for photographs with him.

Do I need to queue?

No. Santa is of course very popular and queuing to meet him is one of the things we know parents and children find frustrating. At the Ministry of Christmas because tickets are for reserved sessions there is no need for you to queue in order to take part.

However as each session can cater for up to 20 children there may inevitably be a slight delay getting access to the building once the doors are open 15 minutes before the session starts. This should be minimal though and each session will begin at the stated time.

Can I book an exclusive private visit for my child and their friends?

Yes of course. If possible, we can block-out an existing session for you. It may also be possible to lay on a private Ministry of Christmas experience for you outside of the regular opening hours. Please contact us for further details.

Who do I talk to if I am unhappy in any way?

Us!

Christmas is a magical and special time and is our goal that your experience with us will be just that. If you are in anyway dissatisfied please tell us immediately and we will do all we can to rectify things.

If on the other hand you are happy with your experience with us please tell everyone! Friends, family, neighbours, strangers in the street. Everyone!

How can I find out about future events and dates?
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